FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions Frequently Asked Questions
Q
Setting Up Ulta Lab Tests
What steps are necessary to set up Ulta Lab Tests in my practice?
A
Setting up Ulta Lab Tests in your practice is a seamless process. After registration at www.ultalabtests.com/register, you’ll receive a turn-key setup, enabling your practice to be up and running in minutes. Our support team is always ready to assist you in the setup process.
Q
Security and Data Privacy
What are the measures taken to ensure patient data security with Ulta Lab Tests?
A
Ulta Lab Tests is committed to maintaining high security standards. The platform is compliant with both HIPAA & PCI regulations and requirements, ensuring the privacy and security of your patient data. Furthermore, we use secure data transfer protocols, and our payment information is secured by Authorize.Net and is not stored by Ulta Lab Tests.
Q
Practice Growth and Reach
How does Ulta Lab Tests support the growth of my practice nationally?
A
With Ulta Lab Tests, each account receives a consumer-facing microsite. This online presence not only serves your existing patients but also attracts individuals interested in ordering online lab tests directly, hence expanding your reach nationally. This platform, along with our network of medical directors, allows your practice to service patients across the country, including states where you are not licensed to order lab tests (except for NY, NJ, and RI).
Q
Streamlining Lab Testing Process
How does the Ulta Lab Tests platform streamline lab test ordering and results management?
A
Ulta Lab Tests’ comprehensive Practice Portal has a range of powerful features designed to expedite lab test ordering and management. These include the Order Lab Tests feature, Quick Order, Order Queue, Order Search, View Results, Specimen Queue, and Patient Search. Moreover, the Ulta Lab Tests platform operates on a bi-directional interface with the lab's system, streamlining the entire process.
Q
Customer Support and Assistance
What type of customer support does Ulta Lab Tests provide?
A
Ulta Lab Tests is committed to providing exceptional customer support. Our dedicated customer support team is available via phone, online chat, or email seven days a week from 6 AM – 6 PM on weekdays and 8 AM to 5 PM on weekends. They are trained to assist with any inquiries or issues you might encounter, whether it’s account setup, order management, specimen collection, or any other aspect of our platform and services.
Q
Customization and Tailoring
How can I customize Ulta Lab Tests to fit my practice’s specific needs?
A
Ulta Lab Tests platform is fully customizable and adaptable to your specific needs. We offer personalized lab panels, quick order options, and immediate access to popular tests. Additionally, you can set your functional reference ranges and create custom reports for your practice. Your homepage and co-branded microsite can also be tailored to reflect your practice’s unique services and offerings.
Q
Specimen Collection Options
Can I collect specimens in my office or do patients need to visit a patient service center?
A
Ulta Lab Tests offers the flexibility of both options. Patients can have their specimens collected at one of the 2,100 patient service centers nationwide and through our partner network of mobile phlebotomists. Alternatively, you can choose to collect specimens in your office. In this case, Ulta Lab Tests will coordinate the order of specimen collection supplies, including the centrifuge, at no charge.
Q
Geographical Availability
Are there any geographical restrictions for using Ulta Lab Tests in my practice?
A
Ulta Lab Tests is available for use in most of the United States, except for New Jersey, New York, and Rhode Island. However, we continually strive to expand our reach, and updates will be communicated regarding the availability in these states.
Q
Account Security and Patient Privacy
How does Ulta Lab Tests handle account security and patient privacy?
A
Ulta Lab Tests adheres to stringent security protocols, including HIPAA & PCI compliance, to protect the privacy and security of your practice and your patients. Account access rights to specific activities can be managed for each member of your practice, ensuring only authorized personnel have access to sensitive information.
Q
Payment History and Fees
Can my practice access and review the payment history through Ulta Lab Tests?
A
Absolutely. Ulta Lab Tests provides a “Pay History” feature which allows your practice to access monthly payments to your account for order fees directed towards your patient’s orders for completed lab tests.
Q
How do I manage consultation fees and other expenses related to the lab tests through Ulta Lab Tests?
A
Ulta Lab Tests offers a feature called “Order Fees,” which lets you manage fees for test review, consulting, and miscellaneous expenses related to the lab tests purchased and interpreted by your practice.
Q
Lab Panels Customization
Can I customize the lab panels for my practice?
A
Yes, Ulta Lab Tests enables you to create customized lab test panels to meet your practice’s specific needs. Simply submit the tests that you want included in each panel, and Ulta Lab Tests will build the custom panel for you.
Q
Sales Tracking and Order Status
Can I monitor sales and check the status of orders through Ulta Lab Tests?
A
Yes. With our “Sales History” feature, you can review your patient orders, track sales, and check the status of orders. This provides a comprehensive view of labs drawn on-site, completed, canceled, or created.
Q
Telemedicine Integration
Does Ulta Lab Tests support telemedicine?
A
Yes, you can integrate your co-branded microsite into your practice’s website, extending your reach and service to your patients, beyond your local market, to any of the 47 states where services are offered.
Q
Lab Test Results Review
Can I review the results of the orders that have been tested?
A
Absolutely. The “View Results” function in our platform allows you to review results for orders that have test results, providing immediate and convenient access to the information you need.
Q
Practice Online Presence
What is the scope of Ulta Lab Tests’ customer support?
A
The Ulta Lab Tests customer support team is available to provide comprehensive assistance with any technical or operational concerns. From addressing queries regarding the platform’s features to troubleshooting issues, the team offers robust support to ensure a seamless experience for your practice.
Q
Specimen Queue and Collection Management
How does the “Specimen Queue” function assist my practice?
A
The “Specimen Queue” function allows you to search for orders that need to have specimens collected on-site, and you can set the date and time of collection. It aids in scheduling and managing specimen collections effectively.
Q
Test Directory and Lab Tests Availability
How extensive is the Test Directory in the Ulta Lab Tests platform?
A
The Test Directory provided by Ulta Lab Tests offers a comprehensive list of over 2100 Quests tests for you to order and over 400 lab panels.
Q
Efficiency in Ordering and Analyzing Results
How can Ulta Lab Tests improve my practice’s efficiency in ordering lab tests and analyzing results?
A
Ulta Lab Tests offers a user-friendly interface with features such as Order Lab Tests, Quick Order, and View Results, all designed to simplify and expedite your lab test ordering and result analysis, significantly improving your practice’s efficiency.
Q
Quick Order and Test Selection
How does the Quick Order function work on the Ulta Lab Tests platform?
A
The Quick Order function allows practitioners to quickly select one or more tests to order. Your practice can customize the tests and panels listed in your Quick Order, enabling you to streamline the process of ordering frequently requested tests.
Q
Pediatric Lab Testing
Can I order lab tests for pediatric patients through Ulta Lab Tests?
A
Yes, you can order lab tests for patients of all ages, including pediatric patients, as long as it’s within your scope of practice and state regulations.
Q
Modification and Cancellation of Orders
How can I handle orders that need modification or cancellation?
A
Ulta Lab Tests’ platform allows you to make modifications or cancellations to orders, subject to certain conditions. Please contact Ulta Lab Tests’ customer support for assistance with these matters.
Q
Lab Test Types and Availability
What types of lab tests are available on the Ulta Lab Tests platform?
A
Ulta Lab Tests partners with a national lab to provide a vast selection of over 2,000 lab tests. These include general wellness check-ups, cholesterol and lipids, kidney function, liver function, diabetes, thyroid, hormones, vitamins, infectious diseases, and many more.
Q
Turnaround Time for Lab Results
How long does it typically take to receive lab results through Ulta Lab Tests?
A
The timeline can vary based on the specific tests ordered. However, most test results are available within 12-48 business hours after the specimen is received by the laboratory.
Q
Onboarding and Training
Is training or onboarding provided when starting with Ulta Lab Tests?
A
Yes, Ulta Lab Tests provides resources and customer support to help onboard new users.
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